Frequently Asked Questions
What services do you offer?
We offer a range of services including graphic design, branding, motion graphics, video editing, and full post-production services. Whether you need logos, print materials, animations, or professional video editing, we tailor our solutions to meet the unique needs of each project.
What industries do you specialize in?
We specialize in various industries, tailoring our services to meet the specific demands of each:
•Branding: We specialize in brand design, focusing on creating cohesive brand identities for businesses across various industries. This includes developing logos, color schemes, typography, and other visual elements.
•Graphic Design: We offer a range of design services, including ad creative, branding materials, web design, social media graphics, packaging, print design, and presentations, tailored to fit your needs.
•Web Design: We build custom CMS websites for a variety of needs, including online stores, portfolios, and local businesses like restaurants. Our websites are user-friendly, responsive, and designed to meet your specific goals.
•Video Editing/Post Production: Our post-production services are focused on Commercials, television, corporate videos, Social and digital content delivering high-quality edits, and color grading.
Can I hire you on retainer?
I am always open to new clients! Reach out and let’s chat.
Where are you located?
I am located in Dallas, Texas but I started this online graphic design solution to work with people all over the United States.
Process
What is the process like?
- Consultation: We begin by discussing your needs, goals, and project scope to ensure a clear understanding of your vision.
- Planning & Design: Concepts are developed and refined with your input to create designs that align with your goals.
- Production: Once the designs are approved, we move to the production phase, carefully executing all elements of the project.
- Revisions: We make final revisions based on your feedback to ensure the project is perfect.
- Delivery: The finished project is delivered, ready for launch or implementation, with ongoing support as needed.
How do I start a project with you?
- Reach out: Contact us to discuss your project needs and goals.
- Receive a quote: We’ll provide a detailed quote based on your requirements.
- Review and approve: Once you approve the quote, we’ll send over a contract outlining the project scope.
- Sign the contract: After reviewing the contract, sign it to formalize the project.
- Make a deposit: An initial deposit is required to get started.
- Payment: Payments can be made easily online via our secure payment system.
- Start the project: Once the deposit is received, we begin the creative process and keep you updated every step of the way.
Payment
When do I pay?
- For projects over $200, we ask for 50% deposit upfront before we start designing. (Deposit is non-refundable)
- Under $200 we ask for full payment upfront. We’ll send you an invoice with the details you have chosen from your questionnaire.
- We promise satisfaction with your design. If not, we’ll make it right!
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club, and JCB using Stripe Payment Processor.
Additionally, you can use Apple Pay, Google Pay, PayPal, and direct Bank Transfer for large one-off payments.
Logos and Design
How long does it take to get my designs?
1 week. We try to get your designs finalized and ready to go within a week.
Websites have a 3-4 week design timeline.
Revisions, how do they work?
For Logos and brand design, we design multiple concepts. After sending the initial concepts and ideas we tweak the design based on your feedback. (such as color, fonts, etc.)
After a final design has been chosen, there is a maximum of 5 free revisions.
Who owns the copyright?
The designs are 100% yours. Use them as you’d like.
Does the price include printing?
Prints are not included in the design price, but we have packages available!
You don’t have to print with us, you can take your final design to a local printshop and get your files printed.
Web Design
What type of websites do you do?
We create custom CMS websites tailored for a variety of industries, including restaurants, online stores, local businesses, and more. Our websites are user-friendly, fully responsive, and designed to meet your specific needs, ensuring that your online presence stands out.